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# APPLICATION OVERVIEW
The IT Service Management (ITSM) application is designed to provide a streamlined interface for managing IT requests, incidents, and service delivery. The application focuses on delivering a clean, minimalist user experience that allows users to efficiently interact with key functionalities.

# CORE FEATURES
1. **Incident Management**: Users can create, track, and manage incidents with a simple form, ensuring all relevant details are captured for resolution.
2. **Service Requests**: A feature that allows users to submit service requests, view status updates, and receive notifications upon completion.
3. **Knowledge Base**: A searchable repository of articles and FAQs to help users find solutions to common issues independently.
4. **Dashboard Overview**: A visual representation of key performance indicators (KPIs) related to IT services, including incident resolution times and user satisfaction metrics.
5. **User Feedback**: Users can provide feedback on service experiences, which is collected and displayed in an organized manner for review.

# DESIGN SPECIFICATIONS
- **Visual Style**: Minimalist - The design focuses on a clean and simple aesthetic with plenty of white space to enhance readability and usability.
- **Color Mode**: Light theme with dark text on light backgrounds to ensure optimal contrast and readability.
- **Layout**: The layout consists of a top navigation bar, a central content area displaying core features, and a footer with contact information. Each section is clearly defined with generous spacing to avoid clutter.
- **Typography**: Use a sans-serif font like 'Helvetica Neue' for headings and 'Arial' for body text, maintaining a clear hierarchy with larger sizes for headings and smaller for body content.

# TECHNICAL REQUIREMENTS
- **Framework**: React with TypeScript
- **Styling**: Tailwind CSS for utility-first styling, ensuring consistency and responsiveness across devices.
- **UI Components**: Utilize shadcn/ui for pre-built components that align with the minimalist design.
- **State Management**: Use React Context API to manage global state where necessary for user sessions and feedback collection.

# IMPLEMENTATION STEPS
1. **Set Up the Project**: Initialize a new React project using Create React App with TypeScript.
2. **Install Dependencies**: Add Tailwind CSS and shadcn/ui components to the project.
3. **Create Core Components**: Develop components for Incident Management, Service Requests, Knowledge Base, and Dashboard Overview using Tailwind CSS for styling.
4. **Implement Routing**: Use React Router for navigating between different sections of the application.
5. **Mock Data Integration**: Embed realistic mock data directly within components for testing and visualization purposes.
6. **Testing**: Ensure all components are responsive and accessible, adhering to best practices for user experience.

# USER EXPERIENCE
Users will navigate the application through a top navbar, easily accessing features such as submitting incidents or searching the knowledge base. Each feature will present a straightforward interface with clear labels and instructions. Feedback mechanisms will be in place, allowing users to quickly express their satisfaction levels, which will help improve the service over time.
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