Saber hacer - queremos crear un ERP con estas caracteristicas:. 1. Identidad y Rol del Agente Define quién es la IA y cuál es su tono....
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## APPLICATION OVERVIEW This project is a web application designed to serve as an integrated ERP specifically tailored for the automotive after-sales sector in Spain. The application will feature an intelligent AI agent, MechOS AI, that handles customer inquiries through multichannel support (Web and WhatsApp) 24/7, ensuring that automotive workshops do not lose clients due to unattended calls. ## CORE FEATURES 1. **Multi-Channel Support**: The AI agent will interact with customers through web chat and WhatsApp, providing seamless communication options. 2. **Vehicle Identification**: The system will allow customers to identify their vehicle by entering the license plate or model, facilitating personalized support. 3. **Diagnosis and Parts Management**: The AI will analyze customer-reported symptoms against technical databases like TecDoc and Autodata to suggest specific parts and solutions. 4. **Appointment Management**: Integration with the workshop's ERP will enable the AI to manage appointment bookings and send automatic reminders to reduce no-show rates. 5. **Urgency Classification**: The AI will assess the urgency of inquiries to prioritize responses, improving customer satisfaction. 6. **Multilingual Support**: The application will support inquiries in Spanish, English, French, and German, catering to a diverse clientele. ## DESIGN SPECIFICATIONS - **Visual Style**: minimalist - Clean, simple design with plenty of white space, minimal color palette, and focus on typography. - **Color Mode**: Light theme with dark text on light backgrounds. - **Primary Color**: #1978E5 (accent for buttons, links, highlights). - **Typography**: Use Inter from Google Fonts for headings, Inter for body text and UI elements. - **Border Radius**: 8px (moderately rounded) for buttons, cards, and inputs. - **Layout**: The main layout will be a single-page application (SPA) structure, featuring a navigation bar, a hero section, followed by sections for features, testimonials, and a contact form, all built for responsive design. ## TECHNICAL REQUIREMENTS - **Framework**: React with TypeScript - **Styling**: Tailwind CSS - **UI Components**: shadcn/ui - **State Management**: Redux or Context API (as needed for managing application state) ## IMPLEMENTATION STEPS 1. **Set up the development environment**: Create a new React application using Create React App with TypeScript support. 2. **Install necessary dependencies**: Add Tailwind CSS and shadcn/ui for styling and UI components. 3. **Create the main layout**: Develop the SPA layout including a navigation bar, hero section, features, testimonials, and contact form. 4. **Develop the AI agent interface**: Implement the chat interface for customer interactions, ensuring it supports the required multichannel functionality. 5. **Integrate APIs**: Connect the application to the TecDoc and Autodata databases for vehicle diagnosis and parts management. 6. **Implement appointment management**: Build the functionality to manage bookings, including reminders and confirmation requests. 7. **Add urgency classification logic**: Create algorithms to assess and prioritize customer inquiries based on urgency. 8. **Test multilingual capabilities**: Ensure the application can handle inquiries in Spanish, English, French, and German. 9. **Conduct user testing**: Gather feedback on the user interface and experience, making adjustments as necessary. 10. **Deploy the application**: Use a cloud service provider for hosting, ensuring it is accessible to users. ## USER EXPERIENCE Users will engage with the application primarily through a chat interface. They can start by entering their vehicle information, followed by describing their issues. The AI will respond with diagnostic suggestions and parts availability in real-time. Users can easily book appointments, receive reminders, and interact in multiple languages, which enhances their experience and satisfaction with the service provided. The layout will be intuitive, ensuring easy navigation and responsive design for mobile and desktop users.
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